Well hats off to the Stacey Simpson-Camelli of Antech, Amy Shields and the entire team at Animal Critical Care and Specialty Group of Malvern, Pa for hosting our discussion Financial Oversight and Pricing for the Busy Practice Manager. What a terrific evening we all had discussing our pricing, markups and Key Performance Indicators with fellow colleagues from around the south east part of Pa.
Take a look at this facility, would you?
You know I’m a big stickler for service…well VRC seems to have it down. When I entered their lobby, every Client Care Service person looked up and smiled and gave me a hearty hello. Signs were already in place directing attendees to the conference room and once there, we were all treated to a delicious catered meal.
Okay, so I should have had everyone pose…
Thanks to all who expressed an interest in a stronger Pennsylvania State coalition of managers. And how great was it that Dr. Ron Kraft, Secretary Treasurer of the PVMA was there to tell us about the New Membership Category for managers through their organization? I’ll be sure to follow up with Dr. K in the upcoming weeks and contact all who expressed interest in our group to see what venues we can use to bring us together better. I’ll also reach out to Dr. Mary Bryant and Deborah Harvey of Vetstreet. I have a feeling that between these very supportive industry veterans, we’ll be able to come up with some great resources to make our jobs more enjoyable and successful. Anyone else have an idea on who we should contact or a direction in which they would like to see us move forward?
I had lots of inquiries about the formulas I discussed as well as my online classes. I’ve listed these on a separate blog page to make it easier for you print out and have on hand. Also, check out the live online classes that I’ll be offering in the month of April. These are 40 minutes long…just enough time before things start melting down and you everyone has to go back to their prospective posts. Here’s a breakdown of how the classes work.
1. Send me an email that you are interested in having your staff attend. I need one email address for each terminal that you plan on using. Please note that your staff members can log in from home too. There is no additional cost, just an honor system that you are paying for your staff alone and no other practice.
2. I’ll send you a link to make a payment of 35 dollars through Paypal. Make the payment and you’ll receive an invitation-link for each of the email addresses you sent to me. Remember 35 dollars buys your entire staff access to the webinar.
3. Log onto the webinar at the designated time, sit back and watch. Ask any questions you like during the live broadcast either by raising your hand, speaking or typing me text in a private chat window.
4. At the end of the class, each participant will receive great, user-friendly handouts that can be placed into your training manual or that can be the start of one you have yet to create!
5. Remember, these are excellent classes for Client Services and Assistants alike. They not only train the medicine, but they train the language we should use when talking with our clients. They are designed to make a direct impact on your patient and client care and consequently improve your bottom line.
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